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Error 0x402

Asked by JohnMackrodt on 04/16/2013 at 8:47 PM

I just came back from office depot with Office 365. I purchased this computer about a month ago and it had a trial of this program on it. It expired on April 12. So I just entered the product key, answered all the question and when I do final step this is what I get:

 

Sorry there was a problem while trying to connect to your account

Error code: ox402

Correction ID : {8BD497C1-5D08-40B0-BC42-7EBDD24D5C37

 

what am I doing wrong?

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