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I can't access the Update Labels button in Mail Merge

Asked by PJB_Pamela on 02/01/2013 at 7:21 PM

I've been using Word Starter 2010/mail merge to create mailing labels. Apparently I have done something recently that changed some settings and I can't figure it out.

While doing the mail merge, I get as far as creating the address block. Then, the Update Labels button is not available. When I try using the Wizard, I do not get a chance to edit my label size or update labels.

I'm using the same method on my PC and it still works fine, so I know it's something I've done on this laptop. I really don't want to have to do a sys restore just to fix this. Anybody?

 

If I try the regular Labels option, which is usually used for a single address, I get an error that says, "There is a problem with the label information you are trying to use. You may be able to correct the problem by repairing Office or reinstalling the label information." And this is upon opening a new document and clicking on Mailings>Labels

 

HUH?

 

I have tons of mailing labels to print - help!

 

Thank you

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